WEBSITE TERMS OF USE

Thank you for visiting the Haute Polish (the "Company") website. Please review the following terms of use that govern the purchase and use from this site. The use of this site constitutes acceptance of the following terms as outlined below:

TRADEMARKS & COPYRIGHT

The Haute Polish website along with all content including all graphics, images, text, copy and icons that are service marks, trademarks and trade dress of the Company may not be used in connection with any product or service that is not offered by the Company in any manner that is likely to create confusion with customers or vendors in any way, shape or form that discredits, mimics or emulates the Company. All content on this site are protected under U.S. copyright laws. All content, including graphics, icons, text, images are the property of GHP Nail Systems, LLC. Any duplication, reproduction of any content from this website or from our packaging including the photographic use of our products, trademarks, logos, literature without the prior written approval of the Company is strictly prohibited.

COLOR REPRESENTATION OF PRODUCT

We made a reasonable effort to emulate the shade of the products; however, the accuracy of color reproduction that you see on your screen or the print will depend on the color accuracy and calibration of your viewing medium and we cannot guarantee that all colors will be represented with full accuracy.

GUARANTEE

Try the Haute Polish Kit for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid 20% restocking fee. All sales final on discount products. Please contact the Customer Care department for further assistance by calling 1-877-384-0396.

MANUFACTURER'S WARRANTY

Standard manufacturers warranty covers the parts and labor for 1 year from the date of purchase. Product must be assembled and used as per the directions provided in product instruction guide as found in original package.

If the product does not function properly, refer to your user's guide. If failure can not be rectified, then contact our Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting. In the event that product can not be rectified by our agent, then we will provide user with replacement authorization instructions on how to send product to GHP Nail Systems LLC for replacement or repair. Customer is responsible for all shipping and handling costs associated with warranty repair or replacement. Include a copy of original packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All returned items for replacement must be sent to our third party fulfillment processor at:

GHP Nail Systems, LLC
12802 Capricorn
Stafford, TX 77477

Warranty covers correction, replacement, or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty replacement.

RETURN POLICY and 30-DAY MONEY BACK GUARANTEE POLICY

You will need to obtain a Return Authorization (RA#) Number by calling us at 1-888-793-7474. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-888-793-7474 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time.

IMPORTANT-ADDITIONAL RETURN TERMS AND CONDITIONS

• All items must be returned in their original packaging along with all accessories, parts, and instruction manuals/DVD(s) that were shipped with your original order.
• Returns received without original packaging will be charged minimum of $25 restocking fee per unit.
• GHP Nail Systems, LLC assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise.
• Returns received with damaged merchandise may be denied refund and customer may be held responsible to pay full value of product if balance exists on account for merchandise.
• Returns with missing parts will be charged a return fee for each component missing or not returned. Incomplete returns may result in additional billing.
• RETURN PERIOD: Your 30-day in-home trial period starts from the day your product is delivered (as per shipping carrier records). Customers are eligible to receive a return number for return during this 30 day trial only.
• A Return Authorization number must be obtained in the 30-day return period as mentioned above.
• Returns must be received at our facility within 10 days of when the Return Authorization number is generated and given to you by phone.
• The initial trial shipping, handling and processing costs are non-refundable.
• You will be responsible for paying all return shipping costs to deliver product to our facility. Always use a trackable means of return shipment. We are not responsible for packages lost while in transit for return.
• Allow 4-8 weeks for refund to appear on your credit card statement.
• A 30 day trial order becomes a final sale which is non-returnable and non-refundable once the 30 day in-home trial expires; and any future balance becomes payable as agreed at the time of order.
• Gel Nail Polish, Cleanser and Remover are non-returnable. We do not accept returns of polish, cleanser and remover unless product other than what was ordered is delivered.
• All sales final on discount products.

Send all returns via a shipping method (UPS/FedEx/USPS Priority Mail) that can be tracked with a proof of delivery or confirmation. Insurance is recommended. Send to:

GHP Nail Systems, LLC - 30 DAY TRIAL RETURNS
RA#_______________
12802 Capricorn
Stafford, TX 77477

Along with your return, please be sure to include the following:

1. Your order number, Return Authorization number, your complete name, address, phone number and e-mail address along with the original packing slip.
2. Please write Return Authorization number on package. If it is received and it does not meet our return policy, we will not issue you a refund and the package may be returned to you at your cost.

PAYMENT INFORMATION

We accept payment by MasterCard, Visa, Discover and American Express. Any credit card information provided will be used to pay current and future due balance(s). Payment may also be made by using your debit card, check or money order. Check by phone payments must be made for the full purchase price plus any applicable S&H (plus additional amounts for accessories). If you wish to send a cashier check, money order or check payment, please make payment payable to:

GHP Nail Systems, LLC
PO Box 2655
Stafford, Texas 77477-2655

FUEL SURCHARGE

An additional fuel surcharge may be added to your shipping and handling if needed without any notification. Fuel surcharge will equal an additional 5% of the shipping & handling portion of your order.

ORDER DELIVERY TIME

All orders with standard shipping are shipped between 7-10 BUSINESS DAYS** after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website.

Contact us if you have not received your product within the respective applicable delivery time.

*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.

REFUSED DELIVERY

Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.

INTERNATIONAL ORDERS

A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.

HAUTE POLISH PURCHASE AND PROMO ALERTS

By accepting these T&C you are also agreeing to receive any future communications from Luminess Air via email and/or text message to the number and email provided with your purchase.

TEXT MESSAGING/ SMS ADDITIONAL TERMS AND CONDITIONS

• Subscribers to our service alert system have opted-in to receive text alerts from one or more of the following short codes: 24411, 444999, and/or 36546 concerning their order updates or future offers / deals from Haute Polish.
• Subscribers must express an interest to receive text messages from Licensee/Sub-Licensee. Only opted-in Mobile Subscribers receive alerts from the Licensee/Sub-Licensee. Such text messages shall consist of order updates or future offers/ deals from Haute Polish.
• All text messages sent to you are at standard rate. Other charges may apply. Message fees may apply, based on the type of text messaging program you have with your carrier. We shall not assess additional fees.
• CARRIERS CURRENTLY SUPPORTED: AT&T, T-Mobile, Verizon, Sprint, Nextel, Boost, Alltel, Virgin, Cellular South, US Cellular, Cellcom, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), MetroPCS, Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
• HOW TO GET HELP: For more information you can reach us at: Care@HautePolish.com or 877-384-0396. From your mobile phone you can get also get help information at any time by sending the text "HELP" to the short code to which you are subscribed. You shall receive a standard rate message from our service with information on the program you have subscribed to, Msg&Data Rates Apply, our website, email address and/or phone number and how to opt-out of our text messaging program.
• HOW TO OPT-IN: You can send in the Opt-In keyword "LUMINESS" to 444999, complete an Opt-In webform, sign written authorization, respond to an IVR prompt or give verbal authorization to a representative of Licensee/Sub-Licensee. Depending on the method of opt-in after indicating your interest in opting-in you shall then be sent a text message requesting confirmation that you seek to opt in and providing you with contact and program information. You must reply YES or Y from your mobile device to complete the opt-in. If your carrier does not permit these alerts, you shall not receive text message alerts from the Luminess Direct LLC.
• HOW TO OPT-OUT: To opt-out of our mobile program, reply STOP to any of the short codes that you receive messages on from us and you shall automatically be unsubscribed from our service. You shall receive a confirmation that you successfully unsubscribed but shall not receive any additional messages until you opt-in again.
• WARRANTY: We are not liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider or network operator.
• PRIVACY POLICY: We respect your privacy. We shall not share or use your mobile number for any purpose other than to send you order updates and future offers/ deals text messages as described here. We shall only use information you provide to transmit your text message. However, we may always disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with this text-messaging service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to this service and pursue any appropriate legal remedies.